Privacy Policy

1. Introduction

BookedHer ("we," "us," or "our") operates the website bookedher.com and related services (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform.

By using BookedHer, you agree to the collection and use of information as described in this policy.

2. Information We Collect

Information you provide:

• Name, email address, and phone number (during registration)
• Password (stored securely using bcrypt hashing — we never store plain-text passwords)
• Business information for beauty professionals (business name, services, pricing, availability, city/state/zip)
• Portfolio photos uploaded by beauty professionals
• Booking details (date, time, service selected, notes)
• Reviews and ratings

Information collected automatically:

• Device and browser information (user agent, screen size)
• IP address
• Pages visited and interactions on the Platform
• Cookies and similar technologies (see Section 7)

Information from third parties:

• Payment information processed by Stripe (we do not store credit card numbers, CVVs, or full card details)

3. How We Use Your Information

• To create and manage your account
• To facilitate bookings between clients and beauty professionals
• To process subscription payments via Stripe
• To display beauty professional profiles and portfolios to clients
• To send transactional communications (booking confirmations, account updates)
• To improve and maintain the Platform
• To enforce our Terms of Service
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Stripe — to process payments (subject to Stripe's Privacy Policy)
• Vercel — our hosting provider (subject to Vercel's Privacy Policy)
• Neon — our database provider
• Other users — beauty professional profiles (name, business name, portfolio, services, city, reviews) are publicly visible. Client names are visible to beauty professionals for confirmed bookings.
• Law enforcement — when required by law, subpoena, or court order

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate data
• Deletion — request that we delete your personal data
• Portability — request your data in a machine-readable format
• Opt-out — opt out of marketing communications at any time

To exercise any of these rights, contact us at privacy@bookedher.com. We will respond within 45 days.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• HTTPS/TLS encryption for all data in transit
• Encrypted database storage at rest
• Bcrypt password hashing
• Secure, HttpOnly session cookies
• No storage of raw payment card data (handled by Stripe)

While we strive to protect your data, no method of transmission or storage is 100% secure. If we discover a data breach that affects your personal information, we will notify you in accordance with applicable law.

7. Cookies

We use cookies for:

• Essential cookies — to maintain your login session and remember your preferences
• Analytics cookies — to understand how visitors use the Platform (if applicable)

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Platform.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you request account deletion, we will delete your personal data within 30 days, except where we are required to retain it by law.

9. Children's Privacy

BookedHer is not intended for users under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

BookedHer
Email: privacy@bookedher.com